Phone Support Services
Instant, professional call assistance designed to enhance every customer interaction.
Deliver fast, reliable voice experiences that reflect your brand. WeSage BPM provides trained phone agents, IVR & ACD setup, outbound campaigns, multilingual support and secure integrations — tailored for SMBs and enterprises.
Multilingual Support
24/7 Coverage
Inbound & Outbound
Why Phone Support Still Matters
Voice remains a primary channel for complex issues and high‑value interactions. Good phone support reduces churn, increases trust, and drives higher first‑call resolution.
Human connection
Quick resolution
Premium experience
Our Phone Support Services
Inbound Customer Support
Outbound Sales & Renewals
IVR & ACD Design
Escalation & Handoffs
Secure Payment & Order Support
Post‑call Surveys & NPS
How We Onboard & Operate
1. Discovery & Setup
We document your call flows, SLAs, telephony and CRM requirements, and perform connectivity tests before launch.
2. Recruitment & Brand Training
We recruit agents with domain experience and train them on your scripts, product knowledge and brand voice.
3. QA & Continuous Improvement
Regular QA, live monitoring, scorecards and weekly reviews to drive quality and performance.
Packages & Pricing (sample)
Pricing is customised by volume, hours and skill level. Sample tiers:
- Starter — 1–3 agents, business hours coverage.
- Growth — 4–10 agents, extended hours, basic IVR.
- Enterprise — Dedicated team, 24/7, advanced reporting.
Quick ROI checklist
- Lower average handle time and transfer rate
- Higher first‑call resolution
- Improved CSAT & retention
- Reduced hiring and overhead costs
Security & Compliance
- Encrypted call recordings and secure storage.
- Role‑based access controls and audit logs.
- Agent NDAs, background checks and secure remote work policies.
- Configurable retention to meet regulatory needs.
Frequently asked questions
Yes — we connect with most cloud telephony providers and SIP trunks. Connectivity tests are part of onboarding.
We use SLA dashboards, QA scorecards, AHT, FCR and CSAT, plus periodic calibration sessions.
No — recording and retention are configurable to match your compliance and privacy needs.