WeSage provides insurance business process outsourcing services to U.S. insurance agencies, MGAs, brokers, and insurance carriers. Our team handles essential insurance processes, allowing your team to work more effectively and provide an improved customer experience.

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Operational Challenges Facing the U.S. Insurance Industry

Running a modern and smooth operation in the insurance industry is a great challenge. The internal staff stays under pressure due to heavy administrative workload, stringent regulatory compliance, and high personnel cost, limiting scalability and affecting overall customer service.

Key Operational Issues

Insurance agencies spend significant time on back-office administration instead of work that brings revenue

Slow claims processing impact on trust of policyholder and customer satisfaction negatively.

Policy renewals and endorsements often cause bottlenecks in the workflow that affect various departments

Hiring and retaining skilled back-office professionals is very expensive to find and keep qualified back-office workers in the U.S. market

These difficulties are driving agencies, brokers, and insurers to look into insurance BPO services, which will assist in the streamlining of operations. Insurance BPO services will control costs and support long-term growth for your business. It helps in getting rid of the excess work of the internal resources.

“Did You Know”

What Is Insurance BPO?

Insurance BPO (Insurance Business Process Outsourcing) is the strategic delegation of essential insurance operations to a specialized insurance BPO company. There are various activities involved in this process, including policy servicing, endorsements, policy renewals, claim management, underwriting support, and insurance account management.

Through a well-defined outsourcing model, insurance BPO services allow insurers, agencies, MGAs, and brokers to streamline workflow, accuracy, and operational efficiency. These services are delivered by applying best practices from the industry, using secure systems, and applying compliance-focused processes.

WeSage ensures that regulatory standards are met without imposing any burden on the internal teams. Organizations that utilize insurance BPO enjoy the benefits of scalability, cost control, and consistent service quality while focusing on growth and customer relationships.

Our End-to-End Insurance BPO Services

We offer our insurance BPO services designed to support the whole insurance process and integrate seamlessly with your internal staff.  We are a one-stop solution for the following insurance BPO services.

Policy Checking & Policy Servicing

Our insurance BPO ensures policy accuracy, coverage validation, and adherence to regulatory requirements, minimising rework and compliance risks.

Policy Issuance & Endorsements

Complete support for the policy issuance, endorsements, and amendments, assisting the internal teams in reducing turnaround time and avoiding processing errors.

Claims Processing & Claims Management

Holistic claims management support that involves indexing, documentation, and loss run management, ensuring consistency and enhancing service outcomes.

Quoting & Underwriting Support

Reliable underwriting assistance for collecting data, risk assessment preparation, and submission, which makes quoting decisions faster and more accurate.

Insurance Accounting Services

End-to-end insurance accounting outsourcing services covering reconciliation, commission processing, and financial reporting, ensuring smooth accounting operations.

COI & Renewals Processing

Centralized certificate of insurance and renewals processing that makes the workflow smoother, minimizes waiting time, and enhances customer service.

Why WeSage BPM is a trusted Insurance BPO Company

WeSage BPM is more than a business process outsourcing company; we are a trusted insurance BPO company supporting operational growth in the long term. Our BPO services for the insurance sector are perfectly matched with the internal teams of our clients. It will help you scale while maintaining control, accuracy, and compliance.

Reasons WeSage BPM Is the Choice of Insurers:

Who We Serve

Insurance BPO Solutions for Every Stakeholder

We provide unique insurance BPO solutions specifically designed to cater to the operational requirements of every participant in the insurance ecosystem.

For Insurance Agencies

Lighten the burden of administrative duties and allow the internal staff to concentrate on building relationships and providing high-quality customer service.

For MGAs

Business operations can be confidently expanded while maintaining compliance across multiple carriers, programs, and regulatory requirements.

For Brokers

Speed up the processing time for endorsements, renewals, certificates, and policy documentation, making it possible to respond more quickly to clients and partners.

For Insurance Carriers

Support insurance carriers with improved data quality, accurate reporting, and control of the operational processes in underwritings, servicing, and claims workflows.

We are trusted by the world's top companies!

Tools, Technology & Artificial Intelligence

Platforms & Tools We Work With

Our insurance BPO services bring together seasoned insurance personnel, intelligent automation, and AI for increased precision throughout the processes. We are supporting modern outsourcing models that boost productivity and ensure regulatory adherence by connecting with top AMS and CRM platforms. It also helps to integrate with your internal workflows effortlessly.

Case Studies / Outcomes

Proven Results for US Insurance Businesses

The number speaks louder. Some leading American insurance firms have adopted WeSage BPM to increase productivity and reduce costs:

Each case illustrates our ability to integrate human resources, workflow, and technology for ROI-driven business results.

An MGA in the US using AMS360 has accomplished a 40% faster endorsement turnaround.

A regional broker has reduced loss run processing time by 30%.

A network of national carriers has reached 99.7% accuracy in policy checking.

Frequently Asked Questions About Insurance BPO

Insurance BPO (Business Process Outsourcing) is a process to outsource policy servicing, renewals, claims, and accounting tasks to specialized outsourcing providers. WeSage BPM offers insurance BPO services that will handle all the operations at a lower price, faster time, and with better precision.

We support the AMS tools Applied Epic, AMS360, HawkSoft, QQCatalyst, and EZLynx. These tools guarantee effortless integration with your existing systems.

Our onboarding procedure consists of workflow mapping, SOP development, training, and conducting test runs before the live operation. It ensures the total alignment and security of data.

Yes. Our teams work in shifts that match the US time zones to guarantee the collaboration with your internal staff is real-time.

Our insurance BPO experts achieve a precision of more than 99% through the application of multi-level quality checks and automated validation of data.

We provide insurance business process outsourcing solutions that are adaptable and suitable for all stakeholders in the insurance Industry: agencies, MGAs, brokers, and carriers.

Ready to Improve Operational Efficiency in Your Insurance Business?

Free your team from repetitive back-office work and focus on real growth. ​

Choose WeSage BPM – Your trusted Insurance BPO partner in the USA.